FAQ


  • You make a request for currency exchange on the home page. the required currency pair and fill in all required fields.
  • After place an order you will receive the details that need to complete the transaction and payment instructions.
  • Payment must be carried out for 1 hour after place order.
  • After you made the payment, click on the button I Paid. Our staff process your request in 10-20 minutes.
  • You will receive an email with your payment details after completion of the exchange.

After receiving the money in exchange, our operator process your request in 10-20 minutes.
Terms of money transfer

  • Bitcoin - the money comes immediately. We wait for 3 confirmations from the Bitcoin system. Aftre our operator processes your request.
  • Ethereum - the money comes immediately. We wait for 3 confirmations from the Ethereum system. Aftre our operator processes your request.
  • PerfectMoney, OkPay, PayPal, AdvCash - the money comes immediately.
  • Cash - the money is transferred up to 24 hours.

Registration is desirable but not necessary.

Registered users have access to all the benefits of our site:

  • Affiliate Program
  • Discount Program
  • Personal account with a list of all transactions

Registered users can check the status of the request in the personal account, section Orders history.

If you don’t have the personal account, check your Email, which you have specified in the request.

Yes, you can use our service from all countries but cash is not supported for all countries.
 

We do not charge high fee as compare to other exchangers or payment processors for Exchange, withdraw or deposit service.

Without waiting long time and paying high cost, you can convert your digital money (E-currency) from one payment processor to other.

Most of the exchange on the ExWallets are automatic. for none-automatic exchange, We work from 8:00 to 23:00 seven days a week (GMT). If you have applied out of hours (none-automatic exchange), your request will be processed in the first place in accordance with the work schedule.

You can contact online support or submit a ticket on the Contact page, and reserve the required sum for exchange.

Contact online support or submit a ticket on the Contact page.